Warranty

WARRANTY INFORMATION

At Aussie Wind Wall, we stand behind the quality of our products. Every product in our range is built using durable, high-grade materials and backed by a product-specific warranty.

CampWall Pro – 2-Year Warranty

Your CampWall Pro is covered by a 24-month warranty from the date of purchase. This covers material or manufacturing defects under normal use, provided care instructions are followed.

To be eligible:

Proof of purchase is required
Proper care and storage guidelines must be followed
Claims must be submitted in writing

Once submitted, we'll acknowledge your claim within 2 business days and assess it promptly. If a manufacturing fault is confirmed, we'll offer a repair, replacement, or refund at our discretion.

CampWall Flex – 2 Year Warranty

Your CampWall Flex is covered by a 2 year warranty from the date of purchase. This warranty covers defects in materials or manufacturing under normal use when the product is used, maintained and stored in accordance with our care instructions.

To be eligible:

Proof of purchase is required
Proper care and storage guidelines must be followed
Claims must be submitted in writing

Once submitted, we'll acknowledge your claim within 2 business days and assess it promptly. If a manufacturing fault is confirmed, we'll offer a repair, replacement, or refund at our discretion.

CampWall Flex has been designed for real-world camping conditions and is backed by the same commitment to customer service and product support that applies across the entire Aussie Wind Wall range.

Beach Mate – 12-Month Warranty

Your Beach Mate windbreak is covered by a 12-month warranty from the date of purchase. This warranty protects against defects in materials or workmanship when used as intended and maintained correctly.

To be eligible:

Proof of purchase is required
Proper care and storage guidelines must be followed
Claims must be submitted in writing

Once submitted, we'll acknowledge your claim within 2 business days and assess it promptly. If a manufacturing fault is confirmed, we'll offer a repair, replacement, or refund at our discretion.

What's Not Covered (Applies to All Products)

Physical Damage

Accidental damage, including cuts, punctures, impact damage, or excessive force
Damage caused by incorrect setup, improper anchoring, misuse, neglect, or use outside the product's intended purpose

Maintenance Issues

Improper cleaning, care, or storage
Storing products while wet, damp, or contaminated with salt, sand, or dirt
Use of unapproved modifications, repairs, or accessories
Normal wear and tear from regular use
Cosmetic fading or deterioration caused by prolonged UV exposure
Corrosion or deterioration caused by saltwater exposure where recommended cleaning procedures have not been followed

Weather & Environmental Damage

Damage caused by cyclones, storms, hail, flooding, falling branches, fire, or other extreme weather events
Damage resulting from use in conditions beyond the intended design limits of the product

Other Exclusions

Products that have been modified or altered from their original condition
Products showing evidence of deliberate misuse, neglect, or inadequate maintenance
Return shipping costs unless the fault is confirmed to be a manufacturing defect

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to your rights and remedies under Australian Consumer Law.